FAQ

⚠ HOLOGRAM BAY IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PACKAGES. Trackable shipping options are strongly recommended. Please contact your local postal service for assistance with delivery updates and missing or damaged packages.

All prices are displayed in Canadian Dollars (CAD)

I have a question.

How are shipping costs calculated?  

Our shipping prices are automatically calculated by our courier, Canada Post. These prices vary based on the shipping destination.   Trackable shipping options are strongly recommended.

Why do I have to pay extra fees to receive my package?

Almost all shipments crossing international borders are subject to duty and tax assessment by the importing country's government. Customs officials assess duties and taxes based on information provided on the shipping invoice. In some countries, duties and taxes must be paid before the goods are released from customs. Duties and taxes are the responsibility of the recipient.

When will my order ship?

Orders will ship in 10-14 business days from the date of purchase unless otherwise specified in the description (e.g., preorders).

What is your return policy?

All sales are final. Contact us at orders@hologram-bay.com for more details.

How can I cancel my order?

If your order hasn’t been dispatched, email us at orders@hologram-bay.com. Please include your name & order number and let us know that you’d like to cancel your order.

What types of payment do you accept?

We accept the following payment methods:
- PayPal
- Credit Card

If you’re experiencing issues with our online check out, don’t hesitate to contact us at orders@hologram-bay.com and we will issue an invoice via PayPal.